Cancellation Policy
There are different cancellation policies, depending on the specific tour or activity you choose. Please verify which option applies to your chosen experience before confirming your booking.
This information can be found on every experience we offer under the "Cancellation Policy" section.
If you have an existing booking, you can verify the applicable cancellation policy by checking the Cancellation Policy section of your ticket.
You can cancel your booking by following the instructions found here.
Free Cancellation
- For a full refund, you must cancel at least 24 hours before the experience's start date/time*.
- If you cancel less than 24 hours before the experience's start date/time*, the amount you paid will not be refunded.
- Any changes made less than 24 hours before the experience's start date/time* will not be accepted.
Non-refundable
These experiences are non-refundable and cannot be changed for any reason. If you cancel or ask for an amendment, the amount paid will not be refunded.
Custom
The specific terms and conditions for an experience with a custom cancellation policy can be found on the experience page within the Cancellation Policy section.
*The "Free Cancellation" policy allows you to request a change to and/or cancel a Booking up until 24 hours before the selected start time of the Experience; or if the Experience does not have an explicit start time, the deadline to request a change or to cancel will generally be 11:59 pm, two days before the start date. Timings are calculated by the time zone of the Experience.